Chroma Digitizing Software

Yes, it is.

Yes, you would just pay the difference. There is an option in the drop-down menu to upgrade from Inspire to Luxe.

Yes, it can.

Yes, we offer a free trial of Chroma! Check out this link for more info: https://info.ricoma.com/chroma-free-trial. Yes, you can save a Chroma design as a DST, as well as a PES, PHC or any other file type that works with your machine.

In order to have your Chroma Digitizing Software operate on two devices, you need to have the latest version of Chroma 3.52. This version of Chroma supports activation on 2 devices and has to be downloaded from your Customer.Ricoma.com portal. 

You can install it on more than one computer but you can not use it simultaneously.

Yes, you can save as PES on Inspire

You can download the software after your purchase.

You can sign up for a Chroma training on your customer portal. Once you're done signing up, you can take the class. You will also have access to the post trainings on your portal. Our technical support line is open 7 days a week to answer any questions you have on the software.

This product uses TT (TrueType) fonts, so if you download a TT font we have instructions for you to use.

You can do lettering in other alphabets on Chroma. Hebrew and Cyrillic both come preloaded on Chroma. However, you can also download and add new fonts to your library. If you wanted to add Arabic, you would just need to find and upload an Arabic font to your library.

Yes, you can.

Yes; however, you will need the internet to download Chroma and upload your designs via WIFI.

Unfortunately, it does not read EMB files.

Yes, it supports DST format.

Yes! For all tiers of this software, you can save the design as an image in both PNG or JPG.

Yes, additional fonts can be downloaded to your Chroma software.

Any digitized file in Chroma can be exported in a format that works with a Happy Machine.

Yes, you may finance Chroma Plus and Luxe with the purchase of an embroidery machine and on its own. Feel free to contact us for information on financing terms.

Chroma can be used as a standalone software for digitizing designs, so check the specs on your machine to see which software is compatible.

Chroma upgrades do not require an installation disc. Prices vary depending on which tier of Chroma you're upgrading to.

Hi, you can digitize pictures with the auto snapshot tool in Chroma Luxe.

Yes.

It can be installed and used on both Mac and Windows!

Yes, you can use vector files with Chroma. There is a Chroma Youtube channel where you can see how the software works. Here is a link: https://www.youtube.com/c/ChromaDigitizingSoftware

Hi, the Chroma software is not refundable.

Hi, if you're looking to upgrade and get financing, you need to call your account coordinator. They will sell you the upgrade and add it to your synchrony financing account.

Hi, when upgrading, you will need to wait for a new serial number to be sent to you to activate to the higher tier. This can take several days. Then you must deactivate Chroma and reactivate it with your new serial number. You already have the software downloaded if you are upgrading. There is no CD.

Yes, it can!

Hi, that discount was for the day of the promotion only.

You can manually digitize a photograph with any tier. But if you want the auto-snapshot tool, which will digitize photographs automatically, then you need to get Chroma Luxe.

Hi, you only pay once for a Chroma license. There is no annual membership.

You can find all the files Chroma can export at this link under the "Supported Machine Formats" section: https://ricoma.com/US/software/chroma.

Chroma Luxe does not come with the EM-1010. But you can upgrade to Luxe if you wish!

Any tier of Chroma will work great for digitizing a logo! Just remember that the higher tier you get, the more features and tools are available.

Yes, it is Mac compatible.

No, you can not.

You need to deactivate your software and contact Ricoma customer support to reactivate your serial number. Call 305-418-4421 and press '3' for support.

You would need to deactivate your software and contact Ricoma customer support to reactivate your serial number. Call 305-418-4421 and press '3' for support.

Hi, when upgrading, you will need to wait for a new serial number to be sent to you to activate to the higher tier. This can take several days. Then you must deactivate Chroma and reactivate it with your new serial number.

Si no tienes ninguna version de Chroma, puedes comprar Luxe para $1,999. Si estas subiendo a Luxe desde Inspire, sale a $1,400. Si estas subiendo a Luxe desde Plus, sale a $700.

Yes.

No, but if you buy a Ricoma embroidery machine Chroma comes with it for free!

If you purchased Chroma directly through the shop, check your spam folder to see if the email with your serial number is there. If it's not there, please email our service team at service@ricoma.com. If you got Chroma with your machine and it has already shipped, contact your account coordinator.

Yes, you can! Just go to the drop-down menu and click "Upgrade from Inspire to Plus". Then input your current serial number and checkout.

Yes, it can do all those things.

Yes, you would just pay the difference. There is an option in the drop-down menu to upgrade from Inspire to Luxe.

You cannot have all three tiers at the same time. To upgrade to or buy Chroma Luxe, you can see how much it will cost by choosing "Luxe," "Upgrade from Inspire to Luxe," or "Upgrade from Plus to Luxe" in the dropdown menu.

To receive financing through affirm, you must complete the steps in the payment section during checkout. That's where it will take you through the steps.

Yes, you can.

Perf files are not one of the supported machine formats for Chroma.

It currently does not have Arabic as a supported language.

Chroma is only included in US packages. You can purchase Chroma separately here: https://shop.ricoma.com/products/chroma

For help with Chroma, contact our service team here: https://ricoma.com/US/tech-support.

For help with Chroma, contact our service team here: https://ricoma.com/US/tech-support.

You can find all the supported machine formats at this link: https://ricoma.com/US/software/chroma.

You can download Chroma from your customer portal, where you did your pre-training. If you need help, you can contact your account executive to help you find it.

You can upgrade via to Luxe via this link: https://shop.ricoma.com/products/chroma

You can buy Chroma or upgrade your software at this link: https://shop.ricoma.com/collections/embroidery-software/products/chroma. Contact your account executive or a sales representative if you need additional help.

You can download Chroma from your customer portal, where you did your pre-training. You can contact your account executive to help you find it.

Hi, Chroma does save in PES.

The minimum system requirements for Chroma are 8 GB of memory and 40 GB of hard disc space.

If you want more features, try out Chroma Plus or Luxe!