At this time we do not ship internationally. We are able to ship throughout the contiguous United States and most U.S. territories.
Yes, we do offer financing for our embroidery machines and printer. To apply for financing, simply contact us by phone at 1-888-292-6282 and speak with one of our product specialists.
Due to COVID-19, we're taking extra precautions to protect the health and safety of both you and our associates. That means online order shipments and customer service response times will take longer than usual, but we’re working to get your order to you as quickly as possible.
Orders are normally shipped within 24-48 hours. However, in some cases, longer shipping times may apply. If you need your products by a specific date, please notify us by phone at 1-888-292-6282 and we will do everything that we can to accommodate the request. Ricoma ships to any location where UPS, FedEx, and the US Postal Service can deliver.
Our Ricoma line of heat presses have an auto-release function that is designed to automatically lift the heating plate once the timer expires. Our iKonix line of heat presses, however, are manual.
Maximum temperatures vary depending on the heat press. Below is a list of the maximum temperatures for the Ricoma and iKnonix heat presses.
Yes! The R550 can print on light or dark t-Shirts that are either polyester or cotton
Yes! The R550’s optional sublimation toners let you swap the standard CMYW set for a CMYK Sublimation set. This configuration will give you the advantages of sublimation, with the speed and ease of toner. So no more messy inks, slow printing or needing additional equipment.
Yes! The R550 allows you to do hard surface transfers, so you don’t have to purchase different printers to achieve different results.
Yes, but not at all times. You will need a computer to create, edit and load graphics, and an internet connection is highly suggested for business operations.
Not at all. The RICOH Ri 1000 is compact and clean for optimal use in shops. There is no loose ink and no messy screens to deal with. In addition, the inks are non-toxic and water-based, so they are 100% safe.
Yes, prints need to be heat-cured, as all direct-to-garment and screen-printed items do. You can use any of the Ricoma and iKonix heat presses to heat cure your items.
The frequency of oiling depends on the number of the sewn stitches. We recommend to place a drop of oil onto the hook race before sewing for a longer period, but at least when the machine prompts you. When sewing bigger projects, you can oil the machine once a day.
Change needles regularly as dull/weak needles can cause damage to your machine and fabric. We recommend changing needles after every 6 - 8 hours of use.
A bent or dull needle causes skipped stitches. Replace the needle if it's dull or bent. Make sure that you're using the proper needle for the fabric you're sewing. Incorrect machine threading also causes skipped stitches. Rethread the needle and bobbin correctly if necessary. If the above tips don't help, adjust the thread tension to avoid skipped stitches.
Check the needle installation. Insert the needle all the way up into the needle clamp because the needle breaks if it goes too deep into the bobbin case while sewing. Use the correct size needle for your thread and fabric. Don't pull the fabric while sewing; pulling the fabric can break the needle. Gently guide the fabric while the feed dogs move the fabric under the presser foot. A loose presser foot allows fabric movement which can break the needle. Reset the presser foot if it's loose.
Check your needle. Incorrect installation prevents the machine from picking up the bobbin thread. Insert the needle as far up as it will go with the flat side of the needle facing back. Make sure that you insert the bobbin correctly and draw up the bobbin thread before sewing. Check your needle threading. Raise the presser foot when seating the thread through the upper thread tension disks. If these tips don't help, then your sewing machine timing may be off. Adjust the timing.
The 8-in-1 device is compatible with all Ricoma embroidery machines except the SWD-1501.
Although the regular hoops that come with your package are suitable for bulky items, we recommend using magnetic hoops like the Mighty Hoops as it can automatically adjust for different thicknesses.
Yes! You can use a standard cap hoop to embroider on visors. To see how it’s done, check out this tutorial on how to embroider visors with a cap hoop.
Chroma ranges from $599 to $1,999 depending on the tier you purchase. Chroma Inspire is $599. Chroma Plus is $1,299 and Chroma Luxe is $1,999.
Yes, you may finance Chroma Plus and Luxe with the purchase of an embroidery machine and on its own. Feel free to contact us for information on financing terms.
Yes, Chroma is compatible with macOS 10.10 Yosemite 64-bit.
Extensive video training is provided. Once you're done, you'll learn the digitizing process from start to finish, as well as how to operate Chroma's special functions.
Yes, you can easily add True Type fonts to the Chroma font library.
Each embroidery machine package includes Chroma Inspire, the software's basic version that allows you to edit and create simple embroidery designs. If you would like to upgrade your Chroma software, you can do so for an additional cost.
It depends on whether you prefer a manual model or the higher precision offered by the electronic type. In both cases, you first need to know your budget, as the electronic ones are more expensive than the manual ones. Our fabric cutters are suitable for both beginners and experienced decorators.
It is applicable to cut both soft light materials and hard heavy ones, such as cotton, wool, linen, leather, silk, chemical fiber, carpet, umbrella cloth, denim, plastic flooring, plastic blanket, down cloth, terylene, stretch cotton, sack cloth, etc.
It is suitable for mass trimming cotton, wool, linen leather, chemical fiber goods and more!
All of our fabric cutters are designed to produce very low noise while in use, so you don’t need to worry about causing too much noise.
Contact us for answers to general questions or reach out to our technical support team for further assistance.