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Contact the Ricoma Team

This is your dedicated link to the Ricoma support team, where our experts are ready to assist you. Simply fill out the form below with the details of your issue, and we'll respond promptly with a personalized solution to help resolve your concern. We're here to ensure you get the support you need, so you can get back to what matters most!

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Frequently Asked Questions

Shipping

What countries do you ship to?

We currently ship to the United States, Canada, Australia and the UK. To enquire about shipping to a different destination, please contact us.

How long will it take to receive my order?

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).

Returns and Refunds

How do I return a product?

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s).