Shipping Policy

Process Time

Please note that Mighty Hoops take up to 5 business days to process before they ship. ­­For all other products, please allow 2-3 business days to process the orders before they ship. 

 

Standard shipping

Standard shipping varies depending on your zip code. An estimated range will be provided during the purchase process. 

 

Expedited Shipping

Overnight shipping typically takes 1 business day. For same-day deliveries, orders must be placed before 1pm EDT in order to arrive on time.

 

Shipping to P.O. boxes or APO/FPO addresses

Shop.ricoma.com ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.  Only USPS can deliver to APO/FPO addresses. FedEx and UPS cannot deliver to PO Boxes.

 

Loss & Damage

Shop.ricoma.com is not liable for any products that are lost or damaged during shipping. If you received your order damaged, please contact the shipping carrier to file a claim. Make sure to save all packaging materials and damaged goods before filing a claim. You must keep the package until the carrier inspects it and notifies Ricoma of the damages (must include pictures) within 3 business days in order to be eligible for replacement items.